Frequently Asked Questions

Our collection is carefully sourced from a mix of local Australian artists, makers and designers, as well as artisan communities abroad—most notably in India, where many of our hand-crafted textiles originate. We’re proud to support both local talent and traditional craft.

Please allow up to 7 business days for your order to be processed and delivered. You’ll receive a tracking number as soon as it’s on its way.

Not at this stage—we currently ship within Australia only.

We offer exchanges only—no refunds unless an item is deemed faulty. You can read our full Returns Policy here. Once we’ve assessed your request, we’ll be in touch with the next steps.

Simply fill out the Returns & Exchange Form with your order details and reason for return. Our team will review your request and respond as soon as possible.

We’d love to hear from you. Please fill out the form on our Contact page and we’ll get back to you shortly.