Returns & Exchange Policy

Effective Date: 15th July 2025

We hope you love your items from The Homebody Store, but we understand that sometimes things don’t quite work out. Below is our policy for returns and exchanges.

Exchanges Only

We offer exchanges only—we do not provide refunds unless an item is deemed faulty under Australian Consumer Law.

To be eligible for an exchange:

  • Your item must be unused, in original condition, and returned with original tags and packaging intact.

  • You must notify us within 14 days of receiving your order via our Contact Page or email us at hello@thehomebodystore.com.au with your order number and reason for the exchange.

Change of Mind

If you’ve changed your mind or ordered the wrong item, you may exchange it for another product of equal or higher value (with the price difference to be covered by you). Return shipping costs for change-of-mind exchanges are the customer’s responsibility.

We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit.

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 7 days of receiving your order with clear photos and a description of the issue. Once assessed, we’ll organise a replacement or refund as required under the Australian Consumer Law.

Please note that:

  • Slight colour variations or handmade inconsistencies (in items like rugs or textiles) are not considered faults.

  • General wear and tear, or damage caused by misuse, is not covered.

Non-Returnable Items

We do not accept returns or exchanges on:

  • Sale or clearance items

  • Gift cards

  • Custom or made-to-order items (unless faulty)

Processing Time

Once your returned item has been received and inspected, we’ll contact you via email to confirm the next steps. Exchanges will be dispatched within 5–7 business days after approval.

Shipping for Returns

To return an item, please send it to the address provided by our team after your request is approved. Return shipping costs (except in the case of a confirmed fault) are at your own expense.

Need Help?

If you’re unsure whether your item qualifies for an exchange or you have questions, please don’t hesitate to contact us at hello@thehomebodystore.com.au.